The Welby Group is committed to achieving customer satisfaction through compliance with our quality management systems and by promoting the importance of this throughout the business in order to ensure the provision of products and associated services that comply with both regulatory requirements and all other customer needs and expectations.
ISO 9001:2008 Quality Standard (We are currently working towards 9001:2015)
It is the company policy to ensure that a “right first time” philosophy is practiced both internally within the company and in the provision of product and associated services to the customer.
Appropriate management objectives to demonstrate commitment to the policy are set and ongoing performance is measured against associated targets within the monthly management and annual management review meetings and communicated to all personnel through team briefs.
The overall aim is to strive to ensure that where practical and economically viable that continual improvement in performance is achieved so that both the Quality System and customer satisfaction levels are effectively maintained and performance improved where necessary.
ISO 9001:2008 specifies requirements for a quality management system (QMS) where an organisation wants to prove its ability to consistently provide products and services that meets the needs of their customers and other relevant stakeholders.
- Improved product, process and service quality
- Increased customer satisfaction levels
- Improved productivity, less waste
It is recognised that a focus on quality is important in sustaining long term business success and opportunity. Accredited certification to ISO 9001 sends a clear signal that we take quality seriously.